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Manage projects

Administrators manage projects under Settings → Projects. A project separates its mailbox, colour, tickets and access rights.

Create a project​

  1. Open Settings → Projects.
  2. Choose the create-project action.
  3. Enter a unique name and identifying colour.
  4. Save.
  5. Assign users and a project mailbox.

Projects are not limited to the original starter projects. Set portal and reply defaults under Settings → Email texts; see Languages and email templates.

Project management showing Atlas, Lindenhof and Nordlicht

Each project has its own colour and groups tickets, mailboxes and knowledge.

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Delete a project​

Only empty projects can be deleted after explicit confirmation. Once a project has tickets, the API prevents deletion to preserve messages, attachments and audit history.

Project access

Creating a project does not automatically give other users access. Explicitly assign it to the accounts that need it.

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