Manage projects

Administrators manage projects under Settings → Projects. A project separates its mailbox, colour, tickets and access rights.

Create a project

1. Open Settings → Projects.
2. Choose the create-project action.
3. Enter a unique name and identifying colour.
4. Save.
5. Assign users and a project mailbox.

Projects are not limited to the original starter projects. Set portal and reply defaults under Settings → Email texts; see Languages and email templates.

Change name and colour

Open Settings → Projects, select Edit on the project, change its name or colour, and save. This also works for projects with tickets. Navigation and ticket labels update immediately. Mailbox, portal paths, ticket assignments and access rights remain unchanged.

Only administrators can edit these values. Names must be unique and contain 2–120 characters. Changes are recorded with the actor, time and previous/new values. If someone edited the project meanwhile, reload the latest settings before trying again.

Each project has its own colour and groups tickets, mailboxes and knowledge.

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Delete a project

Only empty projects can be deleted after explicit confirmation. Once a project has tickets, the API prevents deletion to preserve messages, attachments and audit history.

Project access

Creating a project does not automatically give other users access. Explicitly assign it to the accounts that need it.